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Sefton Council support during COVID 19

If you need help for you or your household, we recommend that you call Sefton Council on 0345 140 0845 or fill in our online form to ask for the support you need and to get advice on where else you may be able to access information and help.

Key contacts:

Help to Claim (Universal Credit application): 0800 144 8 444

General advice: 0344 493 0012 (Mon to Thurs 9.30am – 1.30pm)

Debt Advice: 0300 330 1196 


Covid-19: important information 

Our One Stop shops are closed during the Covid-19 pandemic.

We are also experiencing an extremely high volume of calls to our Contact Centre during Covid-19, if you call, you may face long delays. There are alternative ways for you to get information during these difficult and challenging times:

  • Stay up to date with changes to council services at our Community updates webpage
  • Volunteer to help vulnerable residents in Sefton here
  • Access a range of Council service online 

Sefton Carers

Updated: 24/03/20 - Sefton Carers Centre will continue to be available to support carers whilst maintaining the government's advice to help control the spread of COVID-19. Therefore, all contact with the centre must be made via telephone on 0151 288 6060 or by email:


Citizens advice

Call our national phone line

You can contact an adviser through our national phone service, Adviceline:

Adviceline: 03444 111 444

Text relay: 03444 111 445




Family and well-being centres

  Covid-19: important information

As from Monday, March 23, we will be further rationalising delivery of services from buildings. As such the following buildings will be open: Marie Clarke Family Wellbeing Centre (South Locality); Netherton Family Wellbeing Centre (Central Locality) and Talbot Street Family Wellbeing Centre (North Locality). In addition, all group based non-essential activities in the Sefton Family Wellbeing Centres for the next month. This is to help support the Government’s delay phase of the COVID-19 response.

Marie Clarke family and well-being centre

Linacre Lane
L20 5AQ

 0151 330 5260

Netherton Family and wee-being centre

Magdalen Square
L30 5QH

0151 282 1405

Talbot Street family and well-being centre

St Andrews Place

01704 534975



If you need help from a food bank, the quickest way is to telephone 0151 933 1300, this number applies to all food banks


St Leonards Youth and Community Centre

60 Peel Street, Bootle

Tuesday 11am - 2pm

Friday 10.30am – 2.30pm


Waterloo Town Hall

Great Georges Road, Waterloo

Monday 1pm – 3pm

Thursday 1pm – 3pm

Friday 1pm – 3pm



Maghull Methodist Church

Liverpool North, Maghull

Tuesday 10am – 12pm


Linacre Mission

Linacre Road, Litherland

Friday 11am – 2pm



Marine drive, Southport

Monday 1pm - 3pm

Wednesday 1pm - 3pm

Friday 12pm – 3pm


St Oswald’s Church Centre

Ronald Ross Avenue, Netherton

Thursday 11am – 2pm


L30 Centre

Stonyfield, Netherton

Monday 11am – 2pm – National Autistic Society – Support for single parents - Provide information for children, young people, parents and professionals working with young people and deals with all aspects of mental health – information on all child and adolescent mental health problems – Well –being – Mental health and well – being – information for young people, parents and professionals – Great advice to keep children safe whilst using the internet – Child exploitation and online protection – Working wonders for children with brain conditions – Advice and support for families with disabled children – emotional and practical support and guidance for children, young people and families – Sefton’s women and childrens aid